General Conditions
careconcept CLEAN BEAUTY is a registered trademark of Gourmet Navigator SA
Registered office: Schübelstrasse 20, 8700 Küsnacht, Switzerland. Founded 2009
Marketing Office: Bahnhofstrasse 33, 8703 Erlenbach, Switzerland.
Delivery:
In Switzerland and Liechtenstein, up to CHF 49.99 delivery charge is CHF 10.5 per package.
If the purchase is CHF 50 and above, delivery is free.
All shipments over CHF 300 will be sent automatically by registered mail in CH / LI. On request, we send you by registered mail without extra charge.
All orders for in-stock items will be mailed out the same or next business day. If advance payment has been requested, dispatch will take place after receipt of payment. All of our packages can be tracked under EasyTrack after the day of shipment.
Abroad up to CHF 300.-, CHF 80.- will be charged. VAT is refunded. Photo proof of payment needed.
Right of withdrawal: All purchases may be canceled prior to shipment free of charge. Only the excluded are mandatory pre-orders. For pre-orders, the goods are imported for the customer.
Complaints (notifications of defects) can be claimed within the statutory period of 4 days after receipt of the goods. Correctly delivered goods will not be returned. In approved exceptional cases, we take back undamaged goods for a fee and a 20% credit.
Faulty packaging can be claimed at any time with photo proof. It is important to ensure that the imprint of the batch/serial number, expiry date and product name are visible. This information allows us to investigate production defects. Of course, claimed goods will be replaced or refunded without acknowledgment of other legal claims.
GUARANTEE: On all goods we guarantee the quality and full effectiveness for up to 3 months after the printed date. In case of doubt or illegibility, we can determine the date of manufacture at the manufacturer from the batch number. On machines and instruments, we grant a 2-year factory warranty.
IMPORTANT: we only guarantee products sold through us or our authorized partners. Other manufacturer defects should be reported to source of sale.
Our Swiss bank details:
IBAN: CH88 0900 0000 8553 1769 3, POFICHBEXXX = Postfinance Bern, account holder: Gourmet Navigator AG, 8700 Küsnacht, Switzerland
postal account: PC 85-531769-3, account holder: Gourmet Navigator AG, 8700 Küsnacht, Switzerland
PAYPAL credit card payments via secure website.
TWINT: 079 3149474 Daniel W.Staeger
Jurisdiction is Zurich.
Company registration; UID CHE-115.063.412 September 2009 Gourmet Navigator S.A. Küsnacht Switzerland. Trade in cosmetics and medical products.
Managing Director / CEO Daniel Wolfgang Staeger