Returns and Refunds
The right of return only applies to unused, unopened products that can be returned within 4 working days.
The refund will be made after the goods have been received and the goods checked. We charge 50% processing fee. The repayment is made within 48 hours after receipt of the goods. For legal reasons, the repayment is always made using the same payment method as the payment.
If you accept a CREDIT NOTE, the processing fee is reduced to 20%. With this we want to reward regular customers because an incorrect order can happen to anyone.
Shortcomings and defects are not considered returns and are recorded under defective product. Defects are usually replaced or refunded.
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